Refund policy

Last Updated: August 17, 2026

This Return and Refund Policy sets out our terms for returns, cancellations, refunds and exchanges for orders placed at www.dazmel.shop. This policy complies with the French Consumer Code (Code de la consommation) Articles L221‑18 et seq. and EU consumer‑protection directives. This policy does not override your statutory consumer rights under French law.

This policy applies to all purchases made on our website.

1. Statutory 14‑Day Right of Withdrawal (Droit de rétractation)

You have a legal right to cancel your order within 14 calendar days without giving any reason. This withdrawal period starts the day after you receive the goods. ‑ If your order contains multiple items delivered separately, the withdrawal period starts the day after you receive the last item. ‑ If the 14‑day deadline falls on Saturday, Sunday or French public holiday, the period is extended to the next working day. ‑ Once you notify us of withdrawal, you have a further 14 calendar days to send the goods back to us.

To exercise your withdrawal right, send us a clear withdrawal notice by email to contact@dazmel.shop, stating your order number.

For change‑of‑mind returns under the statutory withdrawal period: ‑ You are responsible for paying the return shipping cost to send goods back to us. ‑ We will refund your product price plus your original standard outbound delivery charge within 14 calendar days after we receive and inspect the returned goods. ‑ Goods must be unused, unwashed, in original condition, with all original tags and packaging intact. If goods show excessive wear or damage caused by you, we may make a reasonable deduction from your refund.

Important: If we fail to properly inform you of your right of withdrawal, your statutory withdrawal period may be extended by 12 months according to French consumer law.

2. Our Voluntary Extended Return Window

Beyond your statutory 14‑day withdrawal right, we offer a voluntary 30‑day return window from delivery date for eligible items for change‑of‑mind returns. This is a goodwill offer and does not replace your statutory legal rights under French Consumer Code. Items returned after the statutory 14‑day period but within our 30‑day goodwill window still must meet our return‑condition requirements.

3. Statutory Legal Guarantees (Conformity & Hidden Defects)

Under French Consumer Code you benefit from two mandatory legal guarantees:

Legal guarantee of conformity (Garantie légale de conformité): Products must be fit for purpose, match description and free from manufacturing defects for 2 years from delivery.
Guarantee against hidden defects (Garantie des vices cachés) for concealed product flaws existing at time of purchase.

If goods arrive faulty, damaged, non‑conforming or incorrect: ‑ Please inspect items immediately upon receipt. Take clear photos of the product, packaging and damage, then contact our support team promptly. ‑ For non‑conforming / faulty goods, we will cover reasonable return shipping costs for sending items back to us. ‑ Depending on circumstances, we may offer repair, replacement, full refund or price reduction according to French consumer law. Your statutory rights cannot be waived.

4. Return Conditions

To be accepted for change‑of‑mind return: ‑ Items must be unused, unwashed, free of stains or wear. ‑ All original tags, labels and original retail packaging must be attached and intact. ‑ Products must not have been modified or damaged by you. ‑ Proof of purchase / order number is required.

5. Non‑Returnable Items (Exceptions to Right of Withdrawal – French Law)

The 14‑day right of withdrawal does not apply to the following categories: ‑ Custom‑made or personalised goods made to your specifications. ‑ Sealed hygiene‑related items once seal has been opened. ‑ Perishable goods. ‑ Digital goods once download/streaming has commenced with your prior explicit consent.

6. Exchanges

We do not offer direct exchange service. If you wish to swap for a different size, colour or variant: please return your original item following our return procedure and place a new separate order for your desired product.

7. Refund Processing

‑ Refunds will be issued to your original payment method, as required by French consumer law. ‑ Bank‑processing times vary by payment provider; please allow 5‑10 working days for funds to show on your account after we have issued the refund. ‑ We will not process a refund until we have received and inspected returned goods, except for faulty‑goods claims where applicable.

8. International Returns

If you return goods from outside France / EU, you are responsible for all international return‑shipping costs, customs charges and import fees incurred on the return shipment. We cannot accept parcels sent to us with unpaid customs duties.

9. Lost Return Parcels

You are responsible for the goods while they are in transit back to us. We recommend using tracked return shipping service. We cannot process your refund until we physically receive the returned parcel.

10. Contact Information

For return requests, withdrawal notices, faulty‑goods claims and refund‑related enquiries:

Brand Name: Dazmel
Website: www.dazmel.shop
Email: contact@dazmel.shop
Phone: +33 0443664855

Business Address: 55 cours Franklin Roosevelt, MARSEILLE, Provence‑Alpes‑Côte d'Azur 13007, France

Support Hours (France Local Time CET / CEST): Monday‑Saturday: 9:00 AM – 6:00 PM (CET / CEST) Sunday & French public bank holidays: Closed

We aim to respond to customer enquiries within 24‑48 business hours.