Shipping policy

Last Updated: August 17, 2026

This Shipping Policy outlines our order‑processing, delivery, shipping‑costs, customs and delivery‑related terms for orders placed via www.dazmel.shop. This policy applies to all metropolitan France, overseas French territories, EU and international orders, in compliance with French consumer‑protection regulations.

1. Order Processing & Dispatch

Orders are processed during our business working days, Monday‑Saturday, excluding French public bank holidays.

Orders received before our daily dispatch cut‑off time will be prioritised for same‑day or next‑working‑day dispatch. Orders placed after cut‑off time, on weekends or French bank holidays will be processed on the next available working day.

Processing time does not include delivery transit time. We do not guarantee dispatch on French public bank holidays.

2. Delivery Times & Shipping Options

All delivery times are estimated working‑day times and exclude weekends and French public bank holidays. ‑ Metropolitan France Standard Shipping: 2‑4 working days after dispatch ‑ Metropolitan France Express Shipping: 1‑2 working days after dispatch ‑ French overseas territories: 4‑8 working days after dispatch ‑ European Union shipping: 3‑7 working days after dispatch ‑ International shipping (outside EU): 7‑14 working days after dispatch

Delivery timelines are estimates and may be affected by courier delays, adverse weather, public holidays, customs clearance or circumstances outside our reasonable control (force majeure).

3. Shipping Costs

Shipping charges will be clearly displayed at checkout before you complete payment. Shipping costs depend on destination, total order weight and selected delivery service.

Promotional free‑shipping offers apply only when stated at checkout and are subject to advertised minimum‑order‑value requirements.

4. Tracking Your Order

Once your parcel has been dispatched, we will send you a shipping‑confirmation email containing your tracking number and tracking link.

Please allow up to 24 hours for courier systems to update tracking information after dispatch. If you cannot locate your tracking email, please check your spam or junk folder.

5. Delivery Address & Non‑Delivery

You are responsible for providing a complete, accurate and valid delivery address at checkout. We are not liable for delays, lost parcels or failed deliveries caused by incorrect, incomplete or undeliverable addresses provided by you.

If no one is available to receive your parcel, the courier may leave it with a neighbour, deliver to a local collection point, or return the item back to us. Additional return‑and‑re‑delivery fees may apply for re‑sending returned parcels.

We do not guarantee delivery to PO box addresses.

6. Customs, Duties and Import Charges (Non‑EU Orders)

For orders shipped outside the European Union:

Your shipment may be subject to import VAT, customs duties and local administrative fees imposed by the destination country. These charges are the responsibility of the recipient customer and are not included in your order payment to Dazmel.

Customs processing times may extend overall delivery timelines. We have no control over customs clearance procedures in destination territories.

Shipments within the European Union do not incur customs duties.

7. Lost, Stolen or Damaged Parcels

Please inspect your goods immediately upon receipt. If goods arrive damaged, please take photographs of packaging and damaged items and contact our support team promptly.

For parcels marked as “delivered” by courier tracking but not received by you: please check with neighbours, building reception or local courier collection point first, then contact us to open an investigation with the delivery provider. Investigations with couriers may take several working days to complete.

8. French Public Bank Holidays

Please note dispatch and delivery services will be suspended on French public bank holidays. Orders placed over bank‑holiday periods will resume processing on the next working business day.

9. Contact Information

For shipping enquiries, tracking issues or delivery‑related support:

Brand Name: Dazmel
Website: www.dazmel.shop
Email: contact@dazmel.shop
Phone: +33 0443664855

Business Address: 55 cours Franklin Roosevelt, MARSEILLE, Provence‑Alpes‑Côte d'Azur 13007, France

Support Hours (France Local Time CET / CEST): Monday‑Saturday: 9:00 AM – 6:00 PM (CET / CEST) Sunday & French public bank holidays: Closed

We aim to respond to customer enquiries within 24‑48 business hours.